If you need any additional information or help with anything, please contact us. Our courteous assistants will help you.

Customer Service

Order Status
Please click here to inquire about the status of your order.

How to Place an Order
-We have provided four easy methods to purchase DR-HO'S® Ab-Trimmer: Phone, Fax, Mail, and Online shopping.

If you wish to purchase this product by phone, please follow the following instructions. If you have any questions or require additional assistance, please contact our office.

1.      TO ORDER ONLINE:
We accept the following credit cards: MasterCard and Visa.

2.      TO ORDER BY PHONE:
United States and Canada residents, call our toll free telephone number 1-877-DR HO NOW (1-877-374-6669).  Toronto area and international customers please call local number 905-471-4735.  Please have your credit card number, expiry date and all necessary information ready for our sales agents.

3.      TO ORDER BY FAX:
Print our order form (US form/form is in PDF format). If you do not have acrobat reader in your computer system, please download the free reader by clicking the icon on the right. Fax this order form with your credit card information to 905-471-2608 or Toll free 1-877-886-7466.

4.      TO ORDER BY MAIL:
Print our order form (US form/Canadian form is in PDF format). If you do not have acrobat reader in your computer system, please download the free reader by clicking the icon on the right. Mail this order form with your certified check or money order to the following address:

In Canada:
DR-HO’S®
PO Box 26538 Markville R.P.O.
Markham, ON  L3R 0M4
Canada

In U.S.:
DR-HO’S®
P.O. Box 13184
Bridgeport , CT  06673-3184
USA

30 Day Money Back Guarantee
-  Our products are manufactured to the highest quality.  Our products come with a 30 day money back guarantee.  For any products that you have purchased DIRECTLY FROM US, you can return it to us within 30 days for a full refund of the purchase price (not including the shipping and handling) if you are not satisfied.

For a prompt refund, please call our customer care line to obtain a return authorization number first. Please include the following when returning your product to us:

• a copy of the bill of sale
• a short note
• Your name; mailing address; telephone number and the method of payment that you used for the purchase

Before you return the product to us, if you have any concerns about the operation and use of the product, you can call our customer service representatives. Sometimes, a little advice over the phone can help you get the results that you want with our products.

In USA or International:

• A copy of the bill of sale
• A short note
• Your name; mailing address; telephone number and the method of payment that you used for the purchase.
• We request that you ship returns using UPS, FedEx, or USPS. To protect yourself against loss or damage we recommend that you insure the product(s) for its full value. We are not accountable for packages lost in transit to us. Please be sure to keep any shipping receipts until a credit has been processed to your account. Credit card refunds are normally processed within 2 weeks of receipt of the product at our warehouse. Check refunds may take up to 3 weeks to be processed before being mailed to you.
• Do not send the package C.O.D. it will not be accepted.

In Canada

• A copy of the bill of sale
• A short note
• Your name; mailing address; telephone number and the method of payment that you used for the purchase.
• We request that you ship returns using Canada Post. To protect yourself against loss or damage we recommend that you insure the product(s) for its full value. We are not accountable for packages lost in transit to us. Please be sure to keep any shipping receipts until a credit has been processed to your account. Credit card refunds are normally processed within 2 weeks of receipt of the product at our warehouse. Cheque refunds may take up to 3 weeks to be processed before being mailed to you.
• Do not send the package C.O.D. it will not be accepted.

Before you return the product to us, if you have any concerns about the operation and use of the product, you can call our customer service representatives or refer to the Trouble Shooting Chart or even the Frequently Asked Questions. Sometimes, a little advice over the phone can help you get the results that you want with our products.